Home & family
No fix, no charge$85 flat, per session
One problem, up to an hour.
- Slow, frozen, or won't start
- Virus, pop-ups, and scam recovery
- Wi-Fi, printers, and smart TVs
- Email and password lockouts
- New computer setup and file transfer
- Backups
Remote computer & IT support
I fix it from my desk, not your living room.
Remote computer and IT help for people and small businesses. You email, I get on your screen, and most things are sorted inside an hour. No van, no appointment window, no upsell.
Most emails answered within a few hours, Mon–Sat.
Pricing
Two ways to pay, both of them boring.
Same person, same tools. The difference is how the bill works.
Small business
Invoiced, net 15$125 per hour
One-hour minimum, then 15-minute blocks.
- Workstation and server troubleshooting
- Microsoft 365 and Google Workspace
- Networking, VPN, and remote access
- New hire setup and offboarding
- Backup and recovery checks
- A second opinion on a vendor quote
How it works
How a session goes.
STEP 1
You email
Describe it in plain words. I reply telling you whether it's fixable remotely and roughly how long it should take.
STEP 2
You let me see your screen
I send a link, you approve it. You watch the whole time and can disconnect with one click.
STEP 3
I fix it and explain why
In plain language, not jargon — plus what to do if it comes back.
Before you let a stranger on your computer
Four things worth knowing.
I never ask for banking passwords
If something needs your bank or password manager, you drive and I talk you through it.
You can end the session instantly
One click and I'm gone. Nothing stays installed on your machine afterwards.
I'll tell you when it's hardware
A dying drive isn't fixable down a wire. That answer is free, and I'll point you at where to take it.
I don't cold call
Anyone phoning you claiming to be me is running a scam. Hang up.
Questions
Fair things to ask.
What if you can't fix it?
Home sessions are no fix, no charge — if the problem isn't solved, you don't pay. I'll still tell you what's wrong and what your options are.
What do I have to install?
A small screen sharing tool that runs once and removes itself when we're done. You approve the connection, and you can close it at any point.
How do I pay?
Home sessions: card or bank transfer at the end, once it's working. Businesses are invoiced on net 15 terms.
Can you fix a phone or tablet?
Sometimes. I can't take over the screen the way I can on a computer, so it's more of a guided walk-through — email settings, backups, accounts. Email me and I'll say honestly whether it's worth your money.
Do you do ongoing IT contracts?
No. This is per-session work, not a retainer, and there's no monitoring or on-call cover behind it. If you need that, you want a managed service provider — happy to tell you what to look for in one.