Terms
The deal, written the way I'd explain it on the phone.
Home sessions: no fix, no charge
A home session is $85 flat and covers one problem, up to about an hour. If I can't fix that problem, you don't pay for the session. "Fixed" means the thing you asked me to sort is working again — not that every other thing on the computer is perfect.
Business work
Business work is $125 per hour with a one-hour minimum, then billed in 15-minute blocks. Invoices are due 15 days from the invoice date. No-fix-no-charge doesn't apply here — you're paying for my time on the problem, including diagnosis that ends in "this needs replacing".
What I'm not responsible for
Computers that are already failing sometimes fail during a repair. I'm not liable for hardware that was on its way out before I connected, or for data loss from a drive, an operating system, or an account that was already damaged.
Please back up anything you can't lose before a session. If you don't have a backup and the data matters, tell me first and we'll start there.
Access and consent
Nothing happens without you approving the connection. You can end a session at any time. You need to be the owner of the computer, or have permission from whoever is.
No ongoing contract
Each session stands alone. Booking one doesn't create a support contract, a retainer, monitoring, or any promise of response times or availability in future.
Work I'll turn down
I'll say no to anything illegal, anything that means bypassing someone else's security, and anything I don't think I can do well. If the honest answer is "take it to a repair shop", that's what you'll get.
Questions
Email help@remotetechrescue.com before booking if any of this needs clarifying.